What to do if something is not ‘right’

For any breakages, or if you feel that you or your child is suffering adverse effects from any appliance fitted by us then please contact the Practice during business hours, whereupon one of our Reception team will personally be in a position to advise you if we can leave the matter until your next scheduled visit or alternatively, arrange the next available appointment for you, (please always have your patient ID number ready to give to reception). All patients should be aware of the Risks and possible Complications of treatment and are provided a copy of the BOS (British Orthodontic Society) published Risks leaflet during treatment planning and consent stages. If you feel that you have not seen this document or if you would wish to see it again then please contact our team.

Most common complications are listed below along with advice:

Ligatures / Coloured Elastic bands have come off from the small square bracket or A Bracket has come away from a tooth:

This is not an emergency. With some braces, if a rubber ligature ( coloured elastic band ) comes off, this can be left off until your next scheduled appointment. Please call reception during business hours and we can provide advice.

If a square bracket comes away from a tooth surface then this will likely need to be rebonded at the first available appointment so as not to hinder progress. This is not always the case but we would would ask that you contact the practice so that an interim visit can be made to repair the appliance.

Mouth Ulcers

This is not an emergency, but may be very uncomfortable for you. Prompt relief may be achieved by applying a small amount of topical cream (Bonjela) directly to the ulcerated surface. Please call reception during business hours and we can provide advice.

Lips or Cheeks

Sometimes new braces can be irritating to the mouth, especially when you are eating. A small amount of relief wax makes an excellent buffer between metal and mouth. Simply pinch off a small piece and roll it into a ball the size of a small pea. Flatten the ball and place it completely over the area of the brace causing irritation.


Protruding Wire

Ideally cover the wire with relief wax. , contact the Practice and we will book the next available appointment to have the wire trimmed. If this is the result of a bracket (Square) coming away from a tooth at the end then please contact the practice during business hours and as soon as possible so that arrangements can be made to repair the appliance in the best possible time.


Still Need Help with an Orthodontic Emergency?